Beschreibung
Success Through Effective Communication Skills
Achieving your goals
- Defining and understanding what effective communication is.
- Why do we need effective communication?
- Setting out what your communication goals are.
- How behaviour can be changed towards the object of communication.
Analysing communication and communication styles
- Patterns and characteristics of different communication styles.
- Communication at work.
- How to communicate under stress.
How do you determine other people´s communication style?
- Identifying the communication style of others.
- What traits do they have when they communicate?
- How knowledge of these characteristics can help you communicate more effectively.
- What communication style do you use and how can you channel it?
How do people from other cultures communicate?
- Categorisation of people from different cultures and countries.
- Do different countries and cultures display similar characteristics when communicating?
- Use of this categorisation to communicate more effectively.
Language aspects
- Throughout the course particular attention will be made to the key terms and linguistic nuances used to communicate in English.
Kommende Starttermine
Inhalte / Module
You will be able to
- define and clarify your role and consequently use the communication strategies,
- comprehensively recognise different communication styles,
- develop and tailor your own communication style to achieve your goals,
- foster new and more positive relationships between you, your team and others,
- convey the value of communication for achieving positive and lasting results,
- understand and use non-verbal forms of communication,
- communicate confidently in intercultural settings,
- use your learned strategies to communicate more effectively with E-Mail, telephone or in meetings.
Zielgruppe / Voraussetzungen
Anyone whose business success depends on effective communication and who wants to enhance their communication skills and techniques in order to communicate appropriate and confidently in international settings.
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Haufe Akademie
Die Haufe Akademie setzt Standards im Bereich Weiterbildung im deutschsprachigen Raum und richtet sich an Fach- und Führungskräfte, die zukunftsorientiert denken. Unsere modernen Lerntechnologien und innovativen L&D Procurement Plattformen sind darauf ausgerichtet, Lernprozesse perfekt auf die dynamischen Anforderungen von heute...
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